Ample One Technologies: Empowering Your Digital Presence

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Last Updated: February 12, 2026

1. General Terms Ample One Technologies ("Company") provides B2B software infrastructure and API access. Due to the digital nature of our products and the irrevocable costs of server consumption, all sales are final. By purchasing a subscription or utilizing our API, you acknowledge that no refunds will be issued for partial use or unused credits, except as explicitly stated in this policy.

2. Subscription Cancellations Clients may cancel their recurring "Base Subscription" at any time via the billing dashboard or by contacting suppot@ampleonetechnologies.com.

• Effect of Cancellation: Cancellation requests stop future billing. Your access will remain active until the end of the current billing cycle.

• No Proration: We do not offer prorated refunds for cancellations made mid-cycle.

3. Metered Usage & Overage Fees Fees incurred for "Metered API Usage" or "Consumption Overages" are strictly non-refundable.

• API calls, data processing requests, and server compute time are consumed instantly. Once a request is processed by our network, the cost is incurred and cannot be reversed.

4. Service Level Agreement (SLA) Credits In the event of a verified platform outage where Ample One Technologies fails to meet its [99.9% Uptime Guarantee], affected clients may be eligible for a 

Service Credit.

• Credit Only: Refunds for downtime are issued as account credits to be applied toward future invoices. No cash refunds will be processed.
• Claim Process: Clients must submit a claim within 7 days of the outage to support@ampleonetechnologies.com.
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5. Dispute Resolution We encourage clients to contact our support team to resolve billing issues before initiating a dispute with their bank.

• Unauthorized Chargebacks: Any client who initiates a credit card chargeback without first contacting support will have their API keys immediately revoked and will be permanently blacklisted from the Ample One platform.

Last Updated: February 12, 2026

1. Service Commitment

Ample One Technologies ("Company") guarantees that the Ample One API Platform will be available 99.9% of the time during any monthly billing cycle (the "Uptime Guarantee").

2. Uptime Calculation

"Availability" is calculated as the total number of minutes in a calendar month minus the number of minutes of "Downtime" suffered in that month, divided by the total number of minutes in that month.

• Downtime Definition: The period during which the API returns a 5xx Server Error rate of greater than 5% for consecutive requests, or is completely inaccessible due to Company infrastructure failure.

3. Service Credits (The Remedy)

In the event Ample One Technologies fails to meet the Uptime Guarantee, clients are eligible to receive a 

Service Credit calculated as a percentage of their Monthly Base Subscription Fee:

Monthly Uptime Percentage

Service Credit

99.0% – 99.89%

10% Credit

95.0% – 98.99%

25% Credit

< 95.0%

50% Credit

• Note: Service Credits are the sole and exclusive remedy for any performance or availability issues. No cash refunds will be provided.

4. Exclusions (When we are NOT liable)

The Uptime Guarantee does not apply to any unavailability, suspension, or termination of performance caused by:

• A. Scheduled Maintenance: We will provide at least 24 hours' notice for routine maintenance.

• B. Force Majeure: Events beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

• C. Third-Party Infrastructure: Outages caused by Amazon Web Services (AWS), Google Cloud Platform (GCP), or upstream telecommunications providers.

• D. Client Error: Downtime caused by your custom code, misuse of API keys, or violation of our Acceptable Use Policy (AUP).

5. Claim Procedure

To receive a Service Credit, you must submit a claim to support@ampleonetechnologies.com within 30 days of the incident. The claim must include:

• Dates and times of the Downtime.

• The specific Error Logs or response codes observed.